Heather Garozzo, known as sapphiRe in the esports space, is the Director of Fan Engagement for Team Dignitas. Heather is responsible for the development and execution of Team Dignitas' social media and broadcasting strategy, improving the team's web infrastructure and expanding its fan base. Her professional background began at Fleishman-Hillard as an Account Executive for gaming clients and then transitioned to the Fortune 500 company, Assurant, where she focused on Conversion Rate Optimization while also completing her MBA. As a veteran member of the Counter-Strike community, Heather competed in over two hundred tournaments since 1999, including winning the Women's World Cup in 2012. Her all-female CS:GO team, which she now manages at Team Dignitas, is ranked top three in the world. In addition to being an active streamer and long-time esports journalist, Heather is a world-renowned CS:GO Observer, billed on the talent line-up for prestigious esports events including ESL, IEM, ELEAGUE and MLG, among others. With seventeen years in esports as a competitor, journalist and marketer, Heather is devotedly passionate about the esports industry.